Returns
Everestoutdoor.com offers 30 days right to return. When returning to our warehouse, we ask you to pack your shipment well. It is not permitted to tape or paste anything on the product's original box. We therefore recommend that you pack the shipment in a plastic bag. Regardless of which freight forwarder or which shipping method you have chosen, you can easily and smoothly register your return here.
Return to our warehouse
1. Register your return here and print the return label.
2. Pack the shipment well. Submit the package to your nearest post office and show the printed return label.
3. Refund will be made within 7 working days to the same payment method used in your order.
How to return
8.6 You can use your right of withdrawal or extended returns in several different ways. For easy handling and faster refunds, we recommend that you register your return here and follow the instructions on how to send the product back to us. You can always contact us thru the email address stated in section 1.2 of these Terms and Conditions or use our form for exercising the right of withdrawal which you can find here. Our return address is Stadium AB, Attn: Customer Service, 60160 Norrkoping, Sweden.
8.7 After you have notified us that you want to make a return, you need to send the product back to us within 14 days. We recommend that you return the product in the same package you received it in, since you are responsible for any damage or loss during the return shipping caused due to your negligence, for example when choosing a carrier or when or packaging the product.
Costs of return shipping
8.8 When making a return you pay for the cost of the return shipping. If you choose the return shipping we offer, stated in section 8.6, the cost is €4,9 and it will be deducted from your refund.
9. Refund for your right to withdrawal and our extended return policy
9.1 If you use your right of withdrawal within 14 days, we have the right to deduct an amount equal to the products value reduction if you have used the product more than necessary to determine its character, quality and function. Such a deduction is made according to the product’s value upon return compared to the original value at the time of purchase. If you want to return a purchase after the 14-days legal right of withdrawal has passed, you are entitled to a refund for up to 30 days from the time you received the product with our extended return policy, provided that the product is unused, in its original condition, all labels attached and in its original packaging.
9.2 When you use your right of withdrawal within 14 days, we will process your refund within 14 days from the day you notified us of your wish to cancel your purchase or announced that you wish to use your right to return. However, we will not issue the refund until we have received the returned product or before you have shown that you have sent it to us. Refunds will be issued to your original payment method, unless otherwise agreed. Note that depending on the payment method you chose at the time of your purchase, it may take a few extra days for us to process the refund.
9.3 When you use our extended return policy after the first 14 days, we will await the returned product and inspect it before we make your refund. We only accept your return and issue your refund if the product is unused, in its original condition, all labels attached and in its original packaging.
10. Claims
10.1 If there is something wrong with your product, you have the right to make a claim of the faulty product in accordance with mandatory consumer protection legislation that applies in the country where you have your usual place of residence. You have a right to make a claim within three years after the day you received the product. You always need to make your claim within reasonable time after you have detected any defect. Your right to make a claim expires no later than two months after the three-year period has passed.
10.2 To make your claim, we recommend that you register it here. If you choose not to use our registration you can contact us by the email address stated in section 1.2 of these Terms and Conditions. Our customer service will then help you further with your claim. Our address to make a claim is Stadium AB, Attn Customer Service, S-60160 Norrkoping, Sweden. If you want to make a claim, please contact us as soon as possible after you have discovered the defect.
10.3 When the product in question has been received and it has been established that the claim is justified, we will reimburse you in accordance with applicable law.